You may return any unused basket for exchange or refund within 14 days of delivery if you notify us of your intent within 5 days. Please include your day-time telephone number in case we have any questions. If you want a different basket, let us know what you want and we’ll make the exchange as quickly as we can. If you’d like a refund, just ask. If you paid with a credit card, please include a copy of the receipt. Shipping charges are not refunded.